1. Overview
Prestidge Cleaning Services ("we", "us", "our") provides residential and commercial cleaning services across Melbourne and surrounding suburbs. This policy explains what personal information we collect through our website and booking process, how we use and store it, who we may share it with, and the choices you have. By using our website or requesting a quote, you acknowledge that this policy applies to that information.
2. Information we collect
We collect information you provide directly, including:
- Contact details — full name, email address and phone number.
- Service details — property address, property type, preferred date and time, service type, and any notes or instructions you share about the clean.
- Account details — if you create an account, a securely hashed password and your booking history.
- Correspondence — messages you send us through the quote, contact or inquiry forms, and any replies from our support team.
We also collect limited technical information automatically, such as browser type and general device information, to help keep our website secure and functioning correctly.
3. How we collect your information
We collect information when you request a quote, submit an inquiry, create an account, make a booking, or otherwise communicate with us by phone, email or through the website. We do not purchase personal information from third parties.
4. How we use your information
We use your information to:
- Prepare and provide accurate cleaning quotes;
- Schedule, confirm and deliver cleaning services;
- Communicate with you about bookings, quotes and account activity;
- Respond to enquiries and provide customer support;
- Maintain the security and proper functioning of our website; and
- Improve our services based on feedback and usage patterns.
We do not sell, rent or trade your personal information to third parties for their marketing purposes.
5. Cookies and similar technologies
Our website uses essential cookies required to keep you securely signed in and to remember basic preferences. We do not currently use third-party advertising or tracking cookies. If this changes, we will update this policy accordingly.
6. Disclosure of your information
We may share limited information with:
- Cleaning staff and contractors assigned to your booking, so they can attend your property and complete the service;
- Trusted service providers who support our operations, such as email delivery and website hosting providers, solely to help us deliver our services; and
- Authorities where required by law, or to protect our rights, property or safety, or that of our customers or staff.
Any third party who receives your information on our behalf is only permitted to use it to perform the specific service we've engaged them for.
7. Data storage and security
We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Account passwords are stored using secure, industry-standard hashing and are never stored or visible in plain text. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
8. Data retention
We retain personal information for as long as needed to provide our services, maintain accurate business and booking records, and meet our legal and accounting obligations. If you close your account, we may retain limited records as required by law or for legitimate business purposes, after which the information is securely deleted or de-identified.
9. Your rights and choices
You can review or update your details from your account dashboard at any time. You may also contact us to request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your information, subject to our legal and record-keeping obligations.
10. Children's privacy
Our services are intended for adults arranging cleaning services. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
11. Third-party links
Our website may contain links to third-party sites, such as social media platforms. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies separately.
12. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page shows when it was last revised. Continued use of our website after changes take effect means you accept the updated policy.
13. Contact us
If you have questions about this policy, want to access or correct your information, or wish to raise a privacy concern, contact us at Admin@prestidgecare.com.au or call 1300 720 270. We'll do our best to resolve any concern directly; if you're not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).